Last Updated: [Date]
1. Introduction
Thank you for shopping with [Your Company Name] (the “Company”). We strive to ensure that you are satisfied with your purchase. This Refund and Returns Policy outlines the conditions under which you can return products and request a refund. By making a purchase from our website, you agree to these terms.
2. Return Eligibility
You may return products within [X] days of receipt if:
- The product is unused, unopened, and in its original packaging.
- The product is not on our list of non-returnable items (see section 7).
To be eligible for a return, please ensure that:
- The product is returned in the same condition as received.
- You include a copy of the original receipt or proof of purchase.
3. Return Process
To initiate a return:
- Contact Us: Email us at [Your Contact Email] or use our online return form [link to return form], providing your order number and reason for the return.
- Receive Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return the product.
- Ship the Product: Send the product to the address provided with your Return Authorization Number. You are responsible for the shipping costs unless the return is due to a defect or error on our part.
4. Refund Process
Once we receive your returned product, we will inspect it to ensure it meets our return criteria. We will process your refund within [X] business days of receipt of the returned item.
- Refund Method: Refunds will be issued to the original method of payment.
- Shipping Fees: Original shipping fees are non-refundable, and you are responsible for return shipping costs unless the return is due to a defect or error.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the replacement item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your Contact Email] with a description of the issue and photographic evidence. We will arrange for a replacement or refund for damaged or defective items at no additional cost to you.
7. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Products that have been used, opened, or are not in their original packaging.
8. Cancellations
Orders can only be canceled before they are shipped. If you wish to cancel an order, please contact us immediately at [Your Contact Email]. Once an order has been shipped, it cannot be canceled and must be returned following the return process outlined above.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
[Your Contact Information]